1. Introduction
AnimalBD (“we”, “us”, “our”) operates an online marketplace connecting buyers, shops, veterinarians, and pet service providers in Bangladesh. We are committed to protecting your privacy and handling your data responsibly.
Privacy Policy
This Privacy Policy explains how AnimalBD collects, uses, and protects your personal information when you use our marketplace and related services.
Last updated: June 2026
2. Information We Collect
We may collect information you provide directly, such as your name, email, phone number, address, shop or organization details, listing content, verification documents, messages, and payment-related references. We also collect technical data such as device type, browser, IP address, and usage logs to keep the platform secure and improve performance.
3. How We Use Your Information
We use your information to create and manage accounts, publish and moderate listings, process orders, verify shops, provide customer support, send service-related notifications, prevent fraud, and improve AnimalBD features. We do not sell your personal information to third parties.
4. Sharing Your Information
We may share limited information with other users when needed for marketplace activity—for example, showing shop contact details on a listing or sharing order details between buyer and shop. We may also share data with trusted service providers who help us operate the platform, or when required by law, regulation, or valid legal process.
5. Data Security
We use administrative, technical, and organizational safeguards to protect your information, including access controls and secure transmission where appropriate. No online service can guarantee absolute security, so please use a strong password and keep your login credentials confidential.
6. Your Rights and Choices
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, or ask us to restrict or object to specific processing. You can update much of your profile information from your account settings or contact us for additional help.
7. Cookies and Similar Technologies
We use cookies and similar technologies to remember preferences, keep you signed in, measure site performance, and improve user experience. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.
8. Data Retention
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Verification documents and transaction records may be kept for longer where required for compliance or safety.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Last updated” date. Continued use of AnimalBD after changes become effective means you accept the revised policy.